As the Year of the Dragon approaches, we at Garmade want to extend our warmest wishes for a joyous and prosperous Chinese New Year to all our customers. This festive season, however, brings with it a brief interruption in our regular operations. Here's what you need to know about the China New Year holiday period and how it might affect your orders:
China New Year Holiday Period: 29th January 2024 to 16th February 2024
From January 29th to February 16th, 2024, our team in China will be taking a well-deserved break to celebrate the Chinese New Year. This period is marked by festivities, family reunions, and a time for our team members to recharge for the year ahead.
Order Processing Information:
During this holiday period, orders placed on our website will be queued for processing. Rest assured, your orders will be handled promptly upon our return, and we will process them in the order they were received. We appreciate your understanding as we work to ensure that each order is fulfilled with the utmost care and attention.
Affected Location: Only China Warehouse and Office
It's important to note that the holiday will primarily impact our operations in China. If your order is being fulfilled from our China warehouse, there may be a slight delay in processing. However, our other warehouses and offices around the world will continue to operate without interruption.
Customer Support During the Holiday:
Our EU Customer Support is not
affected and will continue to answer all questions as normal.
Our CN customer support team will also be affected during this period, and we anticipate longer response times. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we celebrate this significant cultural event.
Planning Ahead:
If your order is time-sensitive or if you would like to explore alternative shipping options from our non-affected warehouses, we recommend reaching out to our customer support team before placing your order. They will be happy to assist you in finding the best solution to meet your needs.
Final Thoughts:
At Garmade, we value your trust and understanding. We wish you a wonderful Chinese New Year filled with joy, good fortune, and memorable moments. Our team is committed to ensuring that your orders are processed promptly upon our return, and we appreciate your patience during this holiday season.
Thank you for being a valued part of the Garmade community.
Best regards,
Garmade Team