🎉 2026 Chinese New Year Break: 10.02.2026 - 23.02.2026. During this holiday period, orders placed on our website will be queued for processing. Rest assured, your orders will be handled promptly upon our return, and we will process them in the order they were received. Our Customer Support is NOT affected and will continue to answer all the enquiries as normal. We appreciate your understanding and patience during this festive season. If you have any urgent inquiries or need assistance with alternative arrangements, please feel free to contact our customer support team.🌟

Garmade Money Back Guarantee

We promise your money back if the item you received differs from what is described, or if your item is delivered within a reasonable period. You can get a refund 14 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer.

How to get your money back?

We're here to help! If you need to request a refund, simply get in touch with our customer support team. We're available at the following contact point:

For us to assist you promptly, please have your order number at hand when you reach out. We look forward to serving you.

Customer Service 

Money Back Guarantee Terms & Conditions

  1. During this process, we will investigate the incident, and in order to be able to close it quickly and in the right way we may ask you for:
    • We may ask you to confirm your delivery address again.
    • In case the product does not correspond to the description, we will ask you for pictures or videos in which you will need to highlight the exact problem.
    • We can also ask you to confirm other information that could help us in the process.
    Refusal to provide the requested information and non-cooperation may lead to the suspension of the process.
  2. The Money Back Program does not cover the following situations.
    • If the non-arrival of goods and/or services is due to error or miscommunication on the part of the buyer (e.g., providing an incorrect shipping address etc).
    • If the received item corresponds to the description and the product in the order but is not the one you wanted, due to a wrong model, color, etc. In this case, you have to open a return request.
  3. By participating in this Buyer Protection, you agree to be bound by these Rules.
    • You undertake to provide only correct information.
    • Any fraud and/or abuse by you will result in forfeiture of your eligibility to this Buyer Protection and will be immediately reported.

Login

Forgot your password?

Don't have an account yet?
Create account