Frequently asked questions

Frequently asked questions

Can't find what you are looking for? Please contact us.

  • We ship Everywhere

    We ship Everywhere

    All orders are dispatched within 1 to 72 hours of you placing the order

  • Return your product

    Return your product

    You can return your order, or any part of your order, for a full refund 

  • You can email us anytime

    You can email us anytime

    We try to respond within 24 hours

Additional questions

Do I need an account to place an order?

It is NOT required to have an account to place an order. However, we recommend having one, as the accounts holders are subjects to special offers, sales and loyalty programs.

What payment methods can I use to place an order?

We accept Credit Card/Debit Card and PayPal payments . Let us know if you had any problems on placing an order using a specific payment method.

How long it will take for my order to arrive?

The delivery time frame depends on the delivery method you have chosen at checkout, however, you may receive your items much earlier or sometimes it can be slightly delayed, depending on the shipping address. Packages may be faced with delays beyond our control such as customs or postal delays.

What are the shipping costs?

The shipping cost of our products vary according to the type, location and shipping method you selected. You can view the shipping fees on each product page and at checkout. However, depending on your country regulation and product, you might be charged customs taxes.

What is 3D Secure Checkout?

1. What is 3-D Secure?

3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit card transaction with the intention of improving the security of Internet payments.
When the cardholder makes a purchase with a participating merchant, a pop-up appears demanding that the cardholder activate the card by entering a password and personal information.

2. What do you need to do as a cardholder?

If 3-D Secure is required, you will be directed to page of bank to fill in personal information during payment.
Please follow instruction there to complete 3-D secure activation in order to pay for your order.

How do I know whether my order has been shipped?

You will receive an email for any status change of your order, including when the order is being shipped. If the order has a tracking number, you will get it as well in the email with the instructions how to track your order.

I have not received goods. What can I do?

The tracking period vary due to many factors: location of the warehouse, your location, nowadays post regulations, so the goods might arrive later than we would like or you would expect. We kindly ask you to give it a little more time, as these times require all of us to have more patience. But if you feel that your order had to arrive and you didn't get it yet, please write to us and we will find the best solution.

How do I leave feedback?

We appreciate your feedback no matter how you share it with us:

  • On Facebook
  • On Twitter
  • On Google
  • On the website
  • by Email

Usually, you will get an email from us asking for your feedback, and we will be very thankful if you will spend a few minutes to write feedback. This is helpful for other customers as well.


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