Hi there. How can we help you?

Hi there. How can we help you?

Get in touch, and we’ll try our best to respond within 24 hours

Frequently asked questions

Icon for 24_hour_clockWhen will my order be delivered?

All orders are dispatched within 1 to 72 hours of you placing the order. The delivery time frame depends on the delivery method you have chosen at checkout, however, you may receive your items much earlier or sometimes it can be slightly delayed, depending on the shipping address. Packages may be faced with delays beyond our control such as customs or postal delays.

Icon for delivery_box_1Can I Return my product?

You can return your order, or any part of your order, for a full refund if you are not satisfied for any reason. 

You must register your return within 31 days from receipt of your order and send the goods back according to our instructions without undue delay and in any case no later than 31 days from registering your return

Icon for questionWhat can I do if my item (or part of it) is damaged?

If your order arrived damaged, or you’re having problems with a product you’ve bought, please contact us as soon as possible.

We will require an image or video showing the damage, fault, or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:

  • We may be able to provide a replacement.
  • We may offer a discount to keep the goods with minor damage.

If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund.

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