Garmade Money Back Guarantee

We promise your money back if the item you received differs from what is described, or if your item is delivered within a reasonable period. You can get a refund 14 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer.

How to get your money back?

We're here to help! If you need to request a refund, simply get in touch with our customer support team. We're available at the following contact point:

Email: support@garmade.com

For us to assist you promptly, please have your order number at hand when you reach out. We look forward to serving you.

Customer Service

Money Back Guarantee Terms & Conditions

During this process, we will investigate the incident, and in order to be able to close it quickly and in the right way we may ask you for:
- We may ask you to confirm your delivery address again.
- In case the product does not correspond to the description, we will ask you for pictures or videos in which you will need to highlight the exact problem.
- We can also ask you to confirm other information that could help us in the process.
Refusal to provide the requested information and non-cooperation may lead to the suspension of the process.
The Money Back Program does not cover the following situations.
- If the non-arrival of goods and/or services is due to error or miscommunication on the part of the buyer (e.g., providing an incorrect shipping address etc).
- If the received item corresponds to the description and the product in the order but is not the one you wanted, due to a wrong model, color, etc. In this case, you have to open a return request.
By participating in this Buyer Protection, you agree to be bound by these Rules.
- You undertake to provide only correct information.
- Any fraud and/or abuse by you will result in forfeiture of your eligibility to this Buyer Protection and will be immediately reported.