Returns & Refunds Policy

Returns 

You can return your order, or any part of your order, for a full refund if you are not satisfied for any reason. 

You must register your return within 31 days from receipt of your order and send the goods back according to our instructions without undue delay and in any case no later than 31 days from registering your return

To start a return process please contact us: support@garmade.com



Please note, the following goods cannot be returned:

  1. Goods which are clearly personalised or made to your specifications.
  2. Goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers.
  3. Goods with health protection or hygiene considerations, if opened, e.g. make up, underwear, pierced jewellery.
  4. Audio or video recordings or computer software, if opened.
  5. Newspapers, periodicals and magazines. 

 

Additional information:

  1. Goods returned must be in a saleable condition.
  2. Goods returned must be unworn/unused with original tags and packaging.
  3. Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit. Garmade do not accept responsibility for items damaged in transit. 
  4. You are responsible for the return postage costs unless an item has arrived faulty or damaged.
  5. We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage. Garmade do not accept responsibility for items lost in return transit. 

 

If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered. 

 

Damaged or faulty goods

If your order arrived damaged, or you’re having problems with a product you’ve bought, please contact us as soon as possible.

We  will require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:

 

  • We may be able to provide a replacement.
  • We may offer a discount to keep the goods with minor damage.

If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund. We may be able to collect the goods or provide you with a free returns label. However if we can’t collect the item or provide a free returns label, we will refund reasonable returns postage costs upon you providing a copy of your returns postage receipt.

 

Refusing delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) any fees and charges incurred by the retailer due to a package being refused may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected and returned to the sender. 

 

Refunds 

  1. You will be refunded within 14 days of receiving the goods back.
  2. If we offered to collect the goods, you will be refunded within 14 days of canceling your contract.
  3. You will receive an email once the products reach us and are accepted for return.
  4. Refunds will be issued to the same means of payment initially used to purchase the goods. 
  5. Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.