Customs Charges

Shipments from one EU country to another do not incur customs charges. 

However customs duty can be imposed on imported goods between other countries. The charges are based on a number of variables over which we have no control and as such we are unable to tell you of prospective charges due to significant variations from country to country. Please contact your local customs office for more information about customs charges specific to your country. 

If you cancel and return your order and have incurred a customs charge:

Customs charges will not be refunded in this instance, however, you can contact your local customs office who may be able to support you in claiming a refund directly from them.

Customs Clearance Delays

Customs clearance is a necessary procedure in permitting goods that are transported to a country. The process normally takes a matter of minutes or hours but it can take longer if the goods are chosen for inspection or during peak traffic times (i.e. Christmas).

Our estimated delivery timescales do not include customs clearing times.

Prescriptions for Import

Some items require a prescription for import into your country. In the event this is required for the parcel to be released to you, please contact us and we will endeavour to assist you. Garmade does not accept any responsibility for this situation.