Product doesn't match the description? Contact us within 31 days after you receive it!
Refunds
In case of cancellation, money will be refunded to your account within 14 days.
Additional Information
Shipping Info
IMPORTANT INFO - PLEASE CHECK BEFORE ORDERING.
Estimated transit time and postage fee depends on the method you choose at checkout. Please add the desired product to the cart and there you will be able to see all this information.
Complete and right address is the guarantee of fast and efficient delivery, so please kindly recheck it when you place an order.
In order to ensure a fast and efficient delivery, we need to have the method of contact with you. Email and Phone Number is a very important detail and must be accurate. All orders with an incorrect email or phone number will be canceled immediately.
We strive to dispatch all orders within 72 hours of placing your order. But sometimes if the order is big or the products are more sophisticated, it can take a little longer. As soon as we dispatched it, you will receive a confirmation email along with a tracking number.
Please be aware that sometimes due to unclear address, hard to access, no answer at address, the package can be kept at your local post office for collection. In this case you will be informed by the delivery company and by us. Please also monitor the tracking number.
For European Union Countries: - If your order is less than 150€ excluding shipping costs, then the Taxes are already included in the price. This means that there will be NO extra charge upon delivery. - If your order is more than 150€, you will NOT be charged Taxes at the checkout, and you will have to pay upon delivery based on your local VAT rate.
Shipping costs for our products vary based on the item type, destination, and chosen shipping method. You can view the applicable shipping fees on each product page and during checkout. Please note that customs taxes may apply depending on your country’s regulations and the specific product.
Do I need an account to place an order?
Creating an account is not required to place an order. However, we recommend it, as account holders receive access to exclusive offers, special sales, and loyalty programs.
When will I be charged for my order?
You will be charged at checkout. If there are any issues with your payment, we will notify you promptly.
Can I change my payment method after placing an order?
Once an order is placed, the payment method cannot be changed. However, if the order has not been processed yet, you can cancel it and place a new one using your preferred payment method.
Why was my payment declined?
Payments may be declined for various reasons, including insufficient funds, incorrect card details, or bank restrictions. Please verify your information or contact your bank for assistance.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods. Availability may vary based on your location.
When will I receive my refund or replacement?
Refunds are typically processed within 14 business days of receiving the returned item. For exchanges, the replacement product will be shipped as soon as the return is processed.
Do I have to pay for return shipping?
Return shipping costs may vary depending on the reason for the return. If the item is defective or the wrong product was sent, we will cover the return shipping fee.
How do I initiate a return or exchange?
To start a return or exchange, please contact our support team or use the return request form available on our website. We'll guide you through the process.
What is your return policy?
We accept returns within 31 days of delivery, provided the item is unused, in its original packaging, and accompanied by a proof of purchase. Please check our return policy here.
Do you ship internationally?
We ship to almost all countries worldwide. However, certain products may have restrictions and cannot be shipped to specific destinations. If your order cannot be shipped, we will notify you promptly. Shipping fees and transit times depend on your location. For detailed information, use our shipping calculator available on each product page and in the cart. This tool provides delivery times and costs based on your location for all available shipping methods.
What should I do if my order is delayed or lost?
If your order is delayed or hasn’t arrived within the expected timeframe, please contact our support team. We will investigate and assist you in resolving the issue.
I never got my order, what to do?
If you never received your order, please follow these steps:
1. Check the Tracking Information: Refer to the tracking number provided in your shipment confirmation email to see the current status of your order.
2. Contact the Carrier: If the tracking information shows that your order was delivered but you haven't received it, contact the carrier for more details.
3. Verify the Shipping Address: Ensure that the shipping address you provided during checkout is correct.
4. Check with Neighbors: Sometimes packages are left with neighbors or in a safe place around your property.
5. Contact Customer Support: If you still can't locate your order, please reach out to our customer support team with your order number and details of the issue. We will assist you in resolving the matter promptly.
We apologize for any inconvenience and appreciate your patience.
How long will it take to receive my order?
The delivery timeframe varies based on the shipping method selected at checkout and the destination. Generally, orders arrive within 5-10 business days. For more accurate estimates, you can use our shipping calculator available on every product page and in the cart. This tool provides delivery times tailored to your location for each available shipping option.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking page.
Can I change or cancel my order after placing it?
Changes or cancellations can only be made before the order is processed. Please contact us as soon as possible if you need to make adjustments.
Shipping Methods
Order Processing Time
Money Back Guarantee
Mismatched Product
Refunds
Estimated transit time and postage fee depends on the method you choose at checkout. Please add the desired product to the cart and there you will be able to see all this information.
